Privacy Policy for ZORB Fiji Newsletter Subscribers and Experience Bookings
Your privacy is important to us. This policy explains how ZORB Fiji collects, uses and protects your personal information when you subscribe to our newsletter or book a ZORB Fiji experience.
1. What information we collect
Newsletter subscriptions
When you subscribe to the ZORB Fiji newsletter, we may collect your name and email address.
Experience bookings and participation
When you book or participate in a ZORB Fiji experience, we may collect additional information that is appropriate and necessary for an adventure tourism activity. This may include
• Full name
• Email address and phone number
• Date of birth or age
• Emergency contact details
• Medical or health related information relevant to safe participation
• Weight or height where required for safety or equipment use
• Booking and payment details
• Photos or videos taken during your experience, where you have given consent
We only collect information that is necessary to deliver the experience safely, meet legal obligations and provide a positive customer experience.
2. How we use your information
We use your personal information to
• Manage bookings and payments
• Communicate important information before and after your experience
• Assess suitability for participation and manage safety requirements
• Meet legal, insurance and regulatory obligations
• Improve our services and customer experience
• Send marketing communications where you have given consent
3. Legal basis and Fiji data protection
ZORB Fiji collects and processes personal information in accordance with the Fiji Data Protection Act 2021. Information is collected with your consent, or where necessary to perform a contract, meet legal obligations or ensure participant safety.
4. Health and safety information
Any medical or health information collected is used solely to assess your ability to safely participate in the ZORB Fiji experience. This information is handled with care, kept confidential and only accessed by authorised staff where required for safety purposes.
5. How your information is stored and protected
Your information is stored securely using trusted booking systems, payment providers and data storage services. We take reasonable steps to protect your personal data from unauthorised access, loss, misuse or disclosure.
6. Sharing your information
We do not sell, rent or trade your personal information. Your data may be shared only where necessary with
• Payment processors
• Booking and reservation systems
• Insurance providers
• Emergency services, if required for your safety
All third parties are required to handle your information responsibly and only for the intended purpose.
7. Photos and marketing use
Photos or videos may be taken during your ZORB Fiji experience. These may be used for marketing or promotional purposes only where you have provided consent. You may withdraw your consent at any time by contacting us.
8. Your rights
Under the Fiji Data Protection Act 2021, you have the right to request access to your personal information, request corrections, or ask for your information to be deleted, subject to legal and safety record keeping requirements.
9. Unsubscribing and marketing preferences
You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be published on zorbfiji.com and will apply from the date they are posted.
11. Contact us
If you have any questions about this privacy policy or how your personal information is handled, please contact us using the contact details available on zorbfiji.com.